Click on the logo to Start a Support session.

For more complicated fixes, you may permit us to dial into your PC and help. Once you have allowed to connect, we can control your mouse and keyboard. This will allow us to solve complex problems straight away and without inconvenience.

(Q) What do I need for Remote Support to work?

(A) You need a working broadband Internet connection and a computer running either Windows 95, 98, me, 2000, XP or Windows Vista.

(Q) How do I start Remote Support?

 (A) When you call us, we will talk you through exactly what you need to do.

Basically you go to our website and click the remote support tab, then click the Support picture. This then installs a very small program. We will then give you a code to enter. you then click the boxes that you are presented with then both you and us can control your PC . If you get stuck we will talk you through exactly what you need to do.

 (Q) What happens when you have finished?

 (A) Once we have finished or you have chosen to disconnect, no one else can get back into your PC. There are no new programs left installed on your computer and there should be no impact on performance.

(Q) What about security how secure is it.

(A) The software uses High Security (256-bit SSL) encryption. The highest security of Internet connection available for remote access.

(Q) Can we chat at the same time over the Internet, even share files?

 (A) Yes, we can chat, make Video calls and easily transfer files.

Remote IT support Poole

PC Repair Dorset